Returns & Refunds
30 days, no fuss. Return any item within 30 days of delivery, unworn and unwashed, for a full refund of the item price. Email us first and we will send you the return address.
What can be returned
- Any item, within 30 days of the delivery date.
- It must be unworn, unwashed and in its original condition. Items that have been worn, washed, altered or damaged after delivery cannot be refunded.
- If an item arrived faulty, damaged or not what you ordered, tell us within 30 days with a photo and we will replace it or refund it in full, including any shipping you paid.
How to return something
- Email help@kaayko.com with your order number (it looks like
KAAY-1042and is on your receipt) and which item you are returning. - We reply within two business days with the return address and a return reference.
- Post the item back with the reference inside. Keep your proof of postage.
Who pays return shipping
If the item is faulty, damaged, or we sent the wrong thing, we pay — we will send you a prepaid label. For a change of mind or a sizing issue, you pay the return postage; the item price is refunded in full.
When you get your money
We refund to the original payment card within 5 business days of receiving the item, and Stripe returns the money to your card within one billing cycle. We will email you when the refund is issued. Refunds cannot be made to a different card.
Exchanges
Because every item is made to order, we handle exchanges as a return plus a new order: return the item under this policy and place a new order for the size or design you want. If it is our mistake, we ship the replacement first.
Cancellations
You can cancel for a full refund any time before your order ships. Reply to your receipt, or email us with the order number.
Free Kaayko Scouts pieces
Nothing was paid, so there is nothing to refund. If your piece arrives faulty, damaged or not the one you chose, email us within 30 days of delivery with a photo and we will make and send you a new one, at no cost. A free piece is not exchanged for another piece or for money.
Lessons
A lesson is booked for one dated session, one seat per booking. It is not returned; it is cancelled.
You cancel at least 48 hours before the session starts: full refund. Reply to your receipt, or email us with the order number.
Less than 48 hours before, or a missed session: no refund.
The teacher cancels: full refund, every time, issued automatically, with an email telling you so.
The teacher does not come, or the session is moved without notice: full refund. Tell us in the email Kaayko sends after the lesson, or reply to your receipt.
Refunds go to the original card, the same way as for any other order.
What a lesson is not: lessons are teaching. They are not therapy or counselling, and not medical, legal or financial advice, whatever the subject. In a crisis, call or text 988 (the US Suicide & Crisis Lifeline), or 911 in an emergency.